Scaling Labs
Cleaning Services

Supercharging sales with digital tools in a traditional industry

How Velar Clean Space went from inefficient manual prospecting to a 4.2× increase in sales meetings, 14+ signed clients, and 132% revenue growth in 12 months.

Headline result
4.2×
increase in sales meetings
The challenge

What was in the way.

Velar Clean Space aimed to grow its presence in Warsaw and Cracow, but faced three key obstacles: a lack of consistent, high-quality leads, difficulty reaching actual decision-makers, and inefficient prospecting methods that consumed time without producing results.

  • No regular flow of qualified leads, limiting their ability to schedule meetings and close contracts
  • Difficulty reaching Property and Facility managers, office coordinators — the actual buyers
  • Inefficient prospecting — time-consuming manual searches and emails to generic inboxes
  • Limited brand recognition outside their existing network
Our approach

How we ran the play.

  1. Phase 101

    Market analysis & segmentation

    We built a high-quality database of commercial real estate, including office buildings and hotels — both existing and under development. Special emphasis on properties in planning or construction, where early conversations with developers, investment firms, and construction companies led to Velar's most valuable contracts.

  2. Phase 202

    Decision-maker identification

    We pinpointed the right people, those directly responsible for choosing cleaning service providers. Special attention was paid to newly appointed managers, often more open to change and exploring new partnerships.

  3. Phase 303

    Tailored messaging

    We crafted concise, compelling messages with clear value propositions, social proof, and relevant case studies. Multiple content versions and sequences were tested and optimised in real time to maximise engagement and reply rates.

  4. Phase 404

    Sales process support

    We synced our efforts with Velar's CRM. Status updates, reminders, and follow-ups were handled by us, freeing the sales team to focus exclusively on conversations and closing deals.

Results

Receipts, with numbers.

32.7%
Average reply rate

Across all sequences over the 6+ month engagement.

4.2×
Sales meetings increase

From 2 meetings/month baseline to 9 meetings/month average.

14+
Signed clients

Delivered in the first 6 months, with more in active progress.

132%
Sales growth (12mo)

Revenue growth attributable to the outbound motion in the first year.

Monthly leads
Pre-campaign~3
Avg. monthly leads15
Monthly meetings
Baseline~2
Campaign avg.9
Reply rate
Industry avg.5–10%
Velar campaign32.7%

Within just a few weeks, conversations with decision-makers increased 4×. Many prospects who initially requested a quote returned 6–12 months later, ready to sign — building a sales pipeline not just for now, but for the quarters ahead.

Thanks to Scaling Labs, we have a reliable stream of qualified leads.
Mariusz Sieńko
Operational Manager for Cleanliness Maintenance, Velar Clean Space
What's next

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